Frequently Asked Questions

I want to duplicate an existing challenge coin design I already have. Can you do that?

Yes, as long as you have the right to reproduce it without infringing on anyone else’s copyright or trademark.

I’m not an artist, but I have a fantastic idea for a challenge coin. What can you do?

No problem! Our talented, experienced graphic artists can turn your idea into great-looking coins! We’ll listen to you and create a FREE digital proof of your design. We don’t charge for artwork or revisions, so you can be sure your design looks exactly the way you want it to before you order.

What metals are your coins made from?

We craft all our custom coins from a brass or zinc alloy. They can be plated in your choice of gold, silver, brass, copper or black nickel. We offer your choice of polished or antiqued finishes on gold, silver, brass or copper.

How long will it take to receive my coin order?

Typically, you should receive your custom challenge coins within 14 to 17 days after ordering. However, there are certain times of the year when factory backlogs, holidays and other events can delay production slightly. For the most accurate information, consult your customer service representative.

Do you offer rush service?

Generally speaking, no, due to the production and shipping times your order requires. However, if you let your customer service representative know the date you need your coins, we will do our best to accommodate your needs.

What file formats do you require for artwork?

We accept files in jpg, png, gif, ai, eps, psd, pdf, doc, xls and ppt formats. We always prefer vector art rather than raster, but we can accept raster art of at least 300 dpi.

What is the minimum order?

Our minimum order is 50 coins. For orders of 300 or more coins, we don’t charge a mold fee.

How thick are the coins?

Our standard coins are 3 millimeters thick. We also offer 4 millimeter coins ad larger as an option for a small added charge.

How will my coins be packaged?

Our standard packaging includes an individual PVC pouch for each coin. We offer several upgraded packaging options as well. Ask your customer service representative for more details.

I have a question that’s not listed here. How do I get in touch with you?

That’s easy! Call our toll-free number, 877-870-4946, email us at [email protected], or fill out our no-obligation Free Quote form. We’re always happy to respond to any questions you might have about your custom coin order.

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